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Covid Update: December 28th

Covid is affecting everyone and despite our best efforts some of our team, both in our branch and within our wider group have tested positive and are now self-isolating.

As a result of these staff shortages, we will only be offering an emergency service for sick or injured pets until further notice. All routine appointments will be re-scheduled. In some cases, we may need to pool our resources and ask you to visit one of our sister branches.

We know this is not ideal, but it is the best way for us to continue to provide veterinary care for sick pets at this unprecedented time.

Our remaining staff are working extra hard, coming in on days off to cover for absent staff so please be kind to them, they are doing everything possible to make sure that we are here for you when you need us.

Thank you for your understanding.

VERY IMPORTANT CLIENT INFORMATION

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Also

Please respect our team

Covid has had a huge impact on our sector which means that we have fewer appointment times and fewer vets to look after an increased demand for our services.

Whilst the majority of clients understand the measures we are taking to ensure we can remain open, a small minority are verbally abusing our team members.

This will not be tolerated, and, if we feel your behaviour is unacceptable, we reserve the right to end the telephone conversation or ask you to leave the premises.

Emergency care must take priority but we will, as always, do our best to help

Thank you for your understanding